07
Sep
There’s not a lot of news when [a] company takes responsibility and moves on. The good crisis-management examples rarely end waving the flag of victory. They end with a whisper, and it’s over in a day or two.
James Donnelly, senior vice president for crisis management at the public relations colossus Ketchum quoted in a recent N.Y. Times article on crisis communication In Case of Emergency: What Not to Do
